As well as important standard features such as a presence display, chat for easy collaboration between employees and hotkey dialing, the focus is on a personal customer contact. Background information about the customer is made available and the contact history as well as memos are displayed or recorded.
What is unified communication and what does it mean for your company. More information can be found here
No more barriers
View the ProCall call window with the desired customer information without interrupting the active application on the PC
Fast information access
Call up customer data in Salesforce with a click of the mouse from the ProCall call window, journal or contact search.
Call immediately
Dial from the Salesforce contact data
Use contacts
Transfer of contact data from Salesforce to Outlook contacts
Simple editing
Transfer memos from the estos call window to the telephone activity of Salesforce CRM
Separate replicator
Replication and preparation of the Salesforce contact and master data with MetaDirectory.
Intelligent search
Web-based contact search via the central MetaDirectory with extended display of the most important customer master data from Salesforce CRM.
Individualization
Individual adaptations on request
If required, we offer you professional technical support with our "ERP/CRM Integration". This package includes, among other things, a list of concrete requirements and a check for feasibility. The setup of the MetaDirectory import replicator is also part of the service, as is the display of five user-defined fields.
Are you considering making use of this package and want to get more information?
Do you want to first find out more information about Salesforce?