Reference reports
Discover our software in operation here
Learn how our software is used across different industries. See what solutions are available in a wide variety of scenarios.
Industry: Confectionary
Products used: ProCall Enterprise, MetaDirectory, ECSTA series, ixi-UMS Enterprise
One of Storck's requirements for a unified communications solution was that call forwarding to private or business devices no longer had to be set up in the area of telephony. In addition, the solution had to be able to be integrated into the existing telephone system, the system had to be intuitive to operate, and the configuration of the UC server had to be simple..
Industry: Insurance
Products used: ProCall Enterprise, ECSTA for SIP phones, MetaDirectory, ProCall Analytics
At least 300 employees, divided between office staff and homeworkers, around 180,000 contact records and around 1,500 telephone calls per day: The objective was to maintain an overview and optimize internal cooperation and communication with the insured. The insurance company met the requirement with the help of estos software products. R+V BKK looks after approximately 160,000 insured people.
Industry: Timber trade
Products used: ProCall Enterprise, MetaDirectory, ECSTA, ProCall Mobile
The general standardization of the ICT structure, including the integration of softphones and mobile devices, as well as the integration of the Voxtron Communication Center with the unified communications software used, were the reasons for the Cordes group of companies to update ProCall Enterprise as quickly as possible. The Cordes group of companies is one of the largest German groups in the timber industry.
Industry: Meat wholesalers
Products used: ixi-UMS Enterprise
Providing all 27 offices with the latest news on a regular basis and sending important customer information by fax is time-consuming. Fax server software simplifies the work and reduces costs. In addition, the software had to be integrated into the existing IT structure with a virtual environment, Microsoft Exchange Server and Microsoft Outlook. The meat wholesaler Emil Färber sees itself as a regional mediator between the producer and the specialist shops in the region.
Industry: Wholesale
Products used: ProCall One
The telephone as a communication channel plays a central role for the employees of Kocher Wholesale in their daily work. In order to improve customer service and enable employees to work more efficiently, those responsible opted for a comprehensive solution comprising communication functions and CRM software.
Industry: Electrical installation and housing technology
Products used: ProCall Enterprise, MetaDirectory Enterpries, ECSTA series
A connection with the Cloud CRM Salesforce and the ERP solution proAlpha, that was the requirement of Günther Spelsberg GmbH & Co. KG for the communication and CTI software they were looking for. "I would make the decision to buy estos software again at any time. Both the integration with the CRM and ERP system as well as the further optimizations in the communication of our internal sales force and the supply chain management have fully met our expectations," concludes Sören Berka.
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Industry: Wholesale
Products used: ixi-UMS Enterprise
The goal Richard Köstner AG wanted to achieve with unified communications was to improve the sales and purchasing processes. At the same time, the necessary software components had to be integrated into the existing IT environment so that eight locations could use UC via terminal servers. Richard Köstner AG offers ideas for home and garden and supplies the associated brand products and services.
Industry: Electrical industry
Products used: Contact Kit
To make a fast and uncomplicated search for external contacts in the Skype for Business Client possible, Friedrich Lütze GmbH relies on the Contact Kit from estos. It enables the integration of contact data from the CRM or ERP programs used in the company into the Skype for Business Client. How the employees of the international company also benefit from the Contact Kit:
Industry: Healthcare
Products used: ProCall Enterprise, ProCall Analytics, ProCall Mobile, MetaDirectory and ECSTA series
hkk Krankenkasse planned a stronger integration of its communication and business processes. This was intended to make the daily work of the employees more efficient and to professionalize the customer service. To this end, the leading CRM system had to be integrated into hkk's new communication solution. The latter also had to provide employees with additional communication options such as chat.
Industry: Construction
Products used: ProCall Enterprise, ProCall Analytics, MetaDirectory and ECSTA series
Wilhelm Linnenbecker GmbH & Co.KG advises its customers on construction, modernisation and refurbishment projects. In order to improve its internal processes, Linnenbecker was looking for a solution that could improve communication and cooperation beyond its own company boundaries.
Industry: Consulting
Products used: ProCall Enterprise and MetaDirectory
The Huckauf team acts as professional representatives for companies that manufacture high quality industrial products as well as intermediaries between manufacturers and customers. In order to ensure a professional dialogue with both parties and optimum support, the company is looking for a new solution.
Industry: Courier service
Products used: ProCall Enterprise, ProCall Analytics, ProCall Mobile, MetaDirectory and ECSTA series
For fox-Courier, smooth communication between the company, customers, and the drivers is an important requirement for a successful service. The new communication solution should enable classic communication channels with new ones such as audio/video communication.
Industry: Logistics
Products used: ProCall Enterprise, MetaDirectory and ECSTA series
The well-known logistics service provider and German family-owned company offers success-oriented and individual concepts for needs-based logistics. In order to optimally adapt to the different customer expectations, the company was looking for a solution offering time-saving telephony functions and better call logging. The solution?
Industry: Chemicals
Products used: ProCall Enterprise, MetaDirectory and ECSTA series
The internationally engaged company planned to replace its somewhat outdated telecommunications solution with software that would be fully compatible with the ERP system used. Communication across company boundaries also needed to be improved.
Industry: Electrical industry
Products used: ProCall Enterprise, MetaDirectory and ECSTA series
Burkhalter Group, the leading provider of complete electrical engineering services for buildings, was looking for a new communication solution. This solution was to improve cooperation between the company's various locations and be compatible with the various telephone systems currently in use, as well as enable integration with the company's own CRM solution.
Industry: Plant engineering
Products used: ProCall Enterprise, MetaDirectory and ECSTA series
Renowned for its refrigeration and air conditioning technology and its excellent customer service, Seco planned to realign its internal operations to make communication easier and more efficient. In addition to improved information processing, the focus was also on the easiest possible screen sharing. What the new solution looks like now:
Industry: Measurement technology
Products used: ProCall Enterprise and MetaDirectory
HBM planned to upgrade its existing telephone system with modern communication functions. The new solution had to be dependable and offer reliable integration. Also crucial was the ability to integrate the telephony functions into the existing CRM system. How the solution was implemented and what added value the employees gained:
Industry: Publishing
Products used: ProCall Enterprise, MetaDirectory and ECSTA series
The Landwirtschaftsverlag Münster was looking for a new communication solution that would work equally well for the heterogeneous computer landscape consisting of Mac and Windows workstations. What does the new solution look like now and how was it possible to optimally integrate the CRM system used?
The car dealership Steinböhmer GmbH & Co.KG planned to improve communication with customers and also among its respective locations. In addition, the specific databases were to be connected to different TC systems. Read here how this was implemented:
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Industry: consumer goods
Products used: ProCall Enterprise and MetaDirectory
The traditional company Rivella was looking for a way to improve its communication processes sustainably and particularly to make the availability among employees significantly better. Read here how this was achieved and what features the Rivella staff particularly value:
Industry: tex consulting & economic auditing
Products used: ProCall Enterprise and MetaDirectory
Himmelsbach & Sauer GmbH, as a renowned tax consultancy and auditors, wanted to effectively ease the communication with clients, authorities and offices for its employees. Read here which products they chose and how the existing telephone system could be maintained:
