Long-term business success through superior satisfaction at the end-user company – this is the goal of the estos partner program.
In line with this goal, we have restructured our training program.
The new, modular approach provides partners with extensive qualification opportunities in sales and technical issues.
Our new training program is:
Individual: Training of the participants according to their own main topics
A perfect fit: Tailored to the business model and the partner program
Developing: Knowhow level is incrementally expandable
Efficient: More compact individual modules can be flexibly integrated into day-to-day operations
Practical: Skills and knowledge are developed in a targeted manner using practical examples
Adding value: Practice-relevant content ensures efficient project implementations that increase the satisfaction of end-user companies
Two key aspects establish the link between the estos Partner Program and estos training courses.
The first aspect is to achieve higher than average satisfaction for the end-user company.
By providing in-depth training across all phases of the customer journey, we enable our partners to smoothly implement customer installations and projects, competently support customers on an ongoing basis, and build long-term customer loyalty.
The second aspect is the alignment of the training offered with the partner's respective business model (volume, vs. integration, vs. solution business).
Depending on the partner's orientation, different know-how is required, which is imparted in the various, precisely tailored modules.
The training contents range from consulting, installation and operation of our compact solution ProCall Business to customer-specific adaptations to the programming of our ProCall Enterprise suite.
"The new estos training program supports partners before, during and after the sale of estos software products. Together with our partners, we pursue a common goal: We want to achieve a superior level of customer satisfaction in order to generate recurring sales in the long term. To make this happen, we offer our partners in-depth training on all aspects of planning, consulting, installation and maintenance of estos software products."
Robert Weiss, Senior Director Sales DACH
estos Business Partners support end-user companies in the selection of estos products in volume business and advise on licensing issues.
The focus of the training modules is on ProCall Business or ProCall Enterprise, depending on the partner´s focus.
The aim of the modules is to enable the partner to provide its customers with comprehensive advice on our ProCall Business or ProCall Enteprise software solution and to install and configure the software.
Basic modules for estos Business Partner qualification:
Business Partner ProCall Business
- Portfolio training ProCall Business
- Technical modul ProCall Business (Installation & Configuration ProCall Business)
Business Partner ProCall Enterprise
- Portfolio training ProCall Enterprise
- Technical modul ProCall Enterprise (Installation & Configuration ProCall Enterprise and Installation & Configuration MetaDirectory)
estos Expert Partners are primarily active in the integration business and implement projects in larger expansion stages, such as site networking, the connection of databases and functional extensions.
The focus of the total of four training modules is on the ProCall Enterprise suite, our comprehensive UC & CTI software solution.
The aim of the modules is not only to impart know-how on consulting, installation and operation of ProCall Enterprise, but also the necessary knowledge for connecting different databases via MetaDirectory as well as the integration of third-party applications along different customer requirements.
Basic modules for estos Expert Partner qualification:
- ProCall Enterprise portfolio
- Installation of ProCall Enterprise
- ProCall Enterprise operation
- Installation of MetaDirectory
estos Competence Partners carry out customer-specific adaptations and developments via programming on the estos software in the solutions business.
The focus of the total of six training modules is on the ProCall Enterprise suite, the comprehensive UC & CTI software solution from estos.
As with the Expert Partner training, the aim of the modules is to impart basic knowledge on consulting, installation and operation of the ProCall Enterprise suite, and then to demonstrate installation scenarios in workshops and work out how customer-specific projects can be implemented by making adjustments to the programming of the estos software.
In addition, Competence Partners must prove that they have successfully implemented complex installation and configuration scenarios at customer sites. Competence Partners are appointed by estos on this basis.
Basic modules for estos Competence Partner qualification:
- ProCall Enterprise* consulting
- ProCall Enterprise portfolio
- Installation of ProCall Enterprise
- ProCall Enterprise operation
- Installation of Meta Directory
Training is booked via our estos partner portal my.estos.de. Here you will also find more information on the contents of the individual training modules.
You are an estos partner and do not yet have access to the estos partner portal? You can register directly and independently at my.estos.de.
Qualification: Through successful participation in the basic modules of the targeted partner category (incl. proof of performance), training participants receive personalized qualification certificates.
Certification: If further requirements of the respective partner category are met, the company receives a certification certificate.
Re-certification: A certification is valid for two years. After that, re-certification takes place to the status of the latest product versions.
You would like to learn more about our partner program?
Here you can find more info
Do you have questions about our partner program?
Please contact us!
