ProCall Enterprise

Unlimited communication

Maximum flexibility for business process integration

ProCall Enterprise means company communication without compromise: It combines all important communication channels in one application, enables location and device-independent communication, and offers a wide range of expansion and integration options that allow you to fully embed your communication in your business processes. Unique in the market. The result: satisfied employees, excellent customer service, and high work quality and productivity.

Discover the News within the Service Release 2410 for ProCall 8 Enterprise! Read the Release Notes

Maximum flexibility. Maximum integration. Your benefits.

Presence synchronization with Microsoft Teams
Provision of customer data from ERP, CRM and industry systems in the call window
Integration of unified messaging services (fax, voice mailbox and SMS)
One-click switching in online meetings
Website contact portal for customers with text, audio and audio/video chat
Parallel connection of different telephone systems from various manufacturers (cloud or on-premise)
Using the ProCall client without a VPN connection

In the ProCall Enterprise variant, our application has a wide range of expansion and integration options that take your internal and external corporate communications to a new level.

With ProCall Enterprise you make your communication completely independent of work location and time and create the perfect basis for modern and flexible workplace & working time models.

ProCall meets ChatGPT

Artificial intelligence (AI) in everyday working life?
Modern communication can no longer ignore artificial intelligence (AI). In fact, it can be a valuable and supportive resource in everyday work. That's why you can integrate ChatGPT as a user in ProCall chat. This way, Chat GPT is always available to you as a personal assistance - no matter if you need quick information during a phone call or if you want to create a text as well as have it translated into another language! And you can generate graphics and images, e.g. for presentations.

Learn more about ChatGPT in ProCall

ProCall App for Microsoft Teams

The hybrid workplace demands flexible collaboration solutions. The interaction of ProCall Enterprise and Microsoft Teams is one of them. Starting with Service Release 2 for ProCall 8 Enterprise, the app is included free of charge! Based on the central address book, it offers telephony functions, audio/video chat and presence management, integrated in the Microsoft Teams world.

More about ProCall App for Microsoft Teams

ProCall App for iOS & Android

ProCall Mobile is a smartphone and tablet app for iPad, iPhone and Android. The app contains selected ProCall functions so that you always have access to your office phone number, your business contacts and all communication functions even when you are on the move. The ProCall Mobile App is available for download free of charge from the Apple App Store and the Google Play Store.

More about ProCall for iOS & Android

ProCall for Microsoft Windows

The possibilities with ProCall Enterprise are numerous. You create transparency and flexibility in your communication. This applies both internally with colleagues and externally with customers, suppliers and other stakeholders. Get an overview of the interface and features of the ProCall user client and learn how ProCall can support your business in a meaningful way

More about ProCall for Windows

The most important features of ProCall Enterprise

Presence Management
The availability of all colleagues always in view – incl. MS Teams!
Computer Telephony Integration (CTI)
Control your phone easily from a call window on your PC.
Softphone Functions (SIP)
Make calls from your PC or smartphone – from anywhere!
Audio/Video Communication (WebRTC)
Audio/video telephony makes phone calls much more personal!
Screen sharing for video telephony
Share the screen with your call partner during video calls

Instant Messaging (Chat)
Share info & files directly via chat – even with groups!
ChatGPT in ProCall chat
Your personal assistant available at any time in ProCall chat
Contact portal/Multimedia Business Card
Offer your customers a direct contact option via your website.
VPN-less
Maximum flexibility: Use ProCall even without a VPN connection!
Federation
Network with your suppliers, customers and partners.

Different Locations (MultiSite)
Exchange presence & contact info across different locations.
Different manufacturers (MultiVendor)
Connect multiple phone systems! From the cloud or locally.
Cross device (MultiDevice)
PC, laptop, smartphone or tablet – work how and where you want!

Presence management in ProCall

With ProCall Enterprise, you always have an overview of the availability of your ProCall contacts with the rotating "CAP" - even when color blind. Thanks to the integrated calendar and MS Teams synchronization, availability is set automatically. However, current status messages, such as breaks, can also be set directly in ProCall itself. This way you can always choose the most appropriate communication channel to a contact according to the situation!

See for yourself! (YouTube Video)

The most important integrations with ProCall Enterprise

Microsoft Teams
Your phone rings during an MS Teams meeting? Not with us!
Contact Details (MetaDirectory)
Have important customer data displayed in the ProCall window during calls

ProCall Meetings
Start your online meeting directly from ProCall with ProCall Meetings!
ixi-UMS (Fax, Voice, SMS)
Integrate fax, voice and SMS directly into ProCall. With ixi-UMS.

Bluetooth
Easily connect your cell phone to your PC
ChatGPT
Integrate ChatGPT into the ProCall chat

Integration of customer data

With ProCall Enterprise, you digitize your communication and integrate it into your business processes. For example, with the help of the MetaDirectory, several external systems such as ERP or CRM can be linked in parallel and customer data can be retrieved.

See the YouTube video

Microsoft Teams Integration

The integration of ProCall Enterprise in Microsoft Teams enables mutual reconciliation of presence and call status between partners. This completely avoids any disruptions, for example, calls during ongoing (online) meetings.

Learn more about Teams integration

ProCall Meetings Integration

ProCall Meetings is fully integrated into ProCall Enterprise as an add-on. This means you can schedule an online meeting directly from ProCall Enterprise and send an invitation with a link to the online meeting or start an online meeting on an ad-hoc basis.

Learn about integration with Meetings

What our customers say about ProCall Enterprise

Lahnapotheken Marburg

"Thanks to LIQUITCOM, we have perfectly optimized our telephone system: It now integrates into the merchandise management system, information about call ends is provided via estos MetaDirectory in the estos ProCall client. Additional fields and interfaces in the call window simplify our routine tasks enormously."

Frédéric Gun, Owner

UNTERTITEL-WERKSTATT MÜNSTER GmbH

"We use the cloud PBX ProCall Voice Services, the UC software ProCall Enterprise, the ProCall mobile app and are thrilled: With the complete package of UC and CTI, we have everything that companies need for voice communication! One example: employees make calls with cell phones using the company number.""

Stephan Kalesse, Managing Director

PACKSYS GmbH

"Making calls directly from the PC, quick and easy access to information about call partners and contacts, and excellent integration into our IT infrastructure – these are the highlights for us. We use ProCall Enterprise and the MetaDirectory."

Kilian Müller, Leader IT

NICO Feuerwerk GmbH

"With ProCall Enterprise, we were able to make many work processes more efficient: Communication among colleagues is easier, their presences are mutually visible, and they can be reached on the road and in the home office via their office phone number."

Michael Kandler, Managing Director and CEO

Kurbetriebe Oberstdorf

"With ProCall Enterprise, we improve employee collaboration, and the integrated softphone creates flexibility for home offices with complex organizational structures. The contact portal is particularly impressive: it allows us to make the availability of contact persons visible to the outside world."

Moritz Zobel, TC System Officer

M. Kratzer GmbH

"An overview of relevant customer information, better collaboration between employees and chat for interaction during ongoing calls, these are the main benefits. We use ProCall Enterprise with call window customization, ProCall mobile, ECSTA and MetaDirectory."

Alexander Ludwig, Customer Service Management

Schöffel Sportbekleidung GmbH

"With software from estos, we were able to integrate the home office transparently and enable our employees to interact better and more directly - with each other as well as with customers and suppliers: softphone, presence management and the connection to Dynamics NAV, these are the highlights for us."

Manfred Gruber, Head of IT

AUGUST STORCK KG

"Being able to make calls independently of the office phone via softphone client is a great convenience: Thanks to ProCall Enterprise, calls no longer have to be diverted to external devices; employees can be reached and make calls via the office number – regardless of where they are working."

Malte Rudolf, IT Service, Head of IT Infrastructure & Support

Schüller Möbelwerk KG

"Simplifying the handling of phone calls for around 330 of our employees was the goal: With ProCall 7 Enterprise, they can dial directly from applications, use the softphone to make calls regardless of location, and see in the journal who has tried to reach them."

Michael Burger, System Support Administration Central Services

Cordes Group

"We see the optimizations for decentralized workstations as one of the key benefits of ProCall 7 Enterprise. And I don't just mean the move to homeworking. Our employees also appreciate the simplifications in daily communication and collaboration."

Marco Schmidt, Head of IT at OSMO, a Cordes Group company

Read reference report

R+V Betriebskrankenkasse

"The instructions were self-explanatory and the installation was therefore extremely easy. The estos software runs cleanly and has far exceeded our expectations, Everything is so easy, you could even switch phone providers overnight and ProCall Enterprise just keeps running."

Swen Walter, IT Department

Read reference report

Barmherzige Brüder charitable sponsors GmbH

"Always available on the same number – with ProCall Enterprise: I set up call forwarding for my extension in the office to forward calls to my smartphone. Our employees who work from home use softphones with headsets or the mobile app for their mobile phones."

Michael Wieser, IT Area Management

HUF HAUS GmbH & Co.KG

"Higher work productivity, faster communication, an overview of the presence of employees and connection to software already in use are the main benefits for us that come from estos products. We are also impressed by the service provided by the estos Expert Partner LIQUITCOM GmbH."

Thomas Ehmann, IT Manager

ProCall Enterprise – advanced, proven, secure.

In October 2022, we released the 8th generation of ProCall Enterprise. The first one dates back to 2000. For more than 22 years now, we have been continuously developing our unified communications software along the latest technologies and needs of our customers. We are experts in enterprise communications and drivers in the German ICT market.

For you as a customer, this means: With ProCall Enterprise, you receive a sophisticated software that is always state-of-the-art, is used by hundreds of thousands of users every day, and far exceeds all security-related requirements.

And: You can be sure, we are not a one-hit wonder and will continue to develop and expand ProCall Enterprise over the next 20 years!