In our reference videos, we present selected companies that portray, together with their estos partner, their currently used company solution.
Autohaus Widmann + Winterholler
Industry: Car dealership
Products used: ProCall Enterprise and MetaDirectory
The Widmann + Winterholler car dealership has been a contractual partner of BMW AG for the BMW and Mini brands for more than 20 years and has 7 locations with approximately 300 employees (as of July 2019). The use of the UC (Unified Communication) software ProCall made it possible to communicate across the different locations. The database was connected via MetaDirectory. Watch the video to see how this has significantly simplified and improved communication between employees.
Pratic Spa
Industry: Manufacturing industry
Products used: ProCall Enterprise and MetaDirectory
Pratic aimed to find a very flexible and easy-to-personalize informatic infrastructure. Furthermore, the management needed an overview of the many incoming and outgoing phone calls. Therefore, Pratic installed ProCall 5 Enterprise and MetaDirectory 3.5 Standard and they integrated this software with the innovaphone PBX and Pratic’s database (Microsoft Outlook/Exchange). Thanks to the phone journal, employees can now see which customer/supplier last called, the name of the caller or even how many times a customer called the company. Information is now saved and accessible to the whole team, thanks to desktop sharing, phone journal, audio/video/chat and presence functions.
Heute GmbH
Industry: Mechanical engineering
Products used: ProCall Enterprise, MetaDirectory and ECSTA series
Heute GmbH decided to improve their telephone-intensive processes by choosing estos, with the support of Möller Telekommunikations GmbH. estos offered the right work tools to realize this in a simple but effective way with their products: ProCall Enterprise, ProCall for Mac, ProCall Mobile, MetaDirectory and the ECSTA series.
International Innovation Company (IIC)
Industry: Producer of consumer goods
Products used: ProCall Enterprise and MetaDirectory
The leading company from the Netherlands, known among other things for the Vacu Vin product line, decided on ProCall Enterprise to optimize their communication-intensive processes in the service department. When a call is received, users can immediately see which products the customer does not yet have and can change to the relevant database with just one mouse click. Time-saving CTI convenience features round off the solution used.
