CTI & UC for telephone systems from innovaphone
The unified communications solution for all company sizes
Benefit from telephony that integrates seamlessly in your company processes and is so flexible that support is always provided for continual changes and requirements.
What is unified communications and what does it mean for your business? More information can be found here
The innovaphone PBX is a complete unified communications solution that is suitable for all sizes of companies and requirement profiles: whether small firms, middle-sized companies with several branches or large enterprise environments. The innovaphone PBX is impressive with its variety of functions, hardware platforms and end devices that can be combined as modules and oriented towards the customer. The convertible innovaphone PBX can be integrated in every individual communication solution of the customer. The operating system that was developed in-house and is used in all innovaphone products makes a significant contribution to the security, stability and flexibility of the innovaphone solutions.
ProCall Enterprise can be optimally combined with the innovaphone PBX, whereby the user of CTI & UC functions benefits from his innovaphone telephone system. The user receives versatile and flexible telephony with modern unified communications & CTI software. The innovaphone telephone system and the unified communications & CTI software from estos are "Made in Germany". Here the user has a solution that is based on the latest technologies and standards to ensure a maximum level of security.
The partnership cooperation and continual development of innovaphone and estos ensure optimal interaction between the telephone systems and unified communications & CTI software. The permanent compatibility tests ensure this interoperability for other versions so that users can also benefit from CTI & UC for innovaphone's telephone systems.
CTI convenience features
CTI & UC for telephone systems from innovaphone: presence management, instant messaging, federation and much more. The modern functions support your common work steps. Integrate these features in an application that supports business processes and know which customer is trying to reach you directly when a call comes in. Further actions can be initiated with just a click of the mouse.
Presence management
Intelligent presence management provides you with a current overview of the availability of your colleagues at any time. In this way, you know exactly which colleague is currently in a meeting or at an appointment outside of the office. You can therefore give customers, partners and suppliers specific information on availability. You can also choose the most suitable communication channel in any situation to deliver a message.
Instant messaging
Fast Instant Messaging gives your employees the opportunity to quickly exchange information and requests. Whether by smartphone, tablet, Mac or PC workstation – as mobile as you are, you can also quickly get information using the chat function and forward it on yourself. The customer also benefits as they do not have to wait for a query or end the call, as this can be done at the same time.
Federation
Top networking with federation. Secure communication beyond company borders. Use federation to network with your suppliers, customers and partners on a MultiSite & MultiVendor basis. With your own presence domain, you are accessible at any time and still have control over your channels. Communicate beyond the borders of your own company securely and with the latest technologies.
Rely on the excellent interoperability of ProCall Enterprise and innovaphone PBX. Make maximum use of CTI & UC for telephone systems from innovaphone. The security and stability of the solution guarantees long-term use, and with the modern unified communications & CTI functions, you are always flexible.
Would you like CTI & UC for telephone systems from innovaphone? We will be happy to inform you about the integration options of innovaphone PBX and ProCall Enterprise and explain which options are suitable for you.
Would you like to know more about innovaphone?
Get information about our long-standing cooperation partners.