ProCall analytics : enables easy communication

Javascript is deactivated and some parts of the website will not work. Please activate Javascript.

Products
Digitization of corporate communications
estos software products improve communication and collaboration in companies. Daily communication is being digitalized. In this way, estos software products contribute to the digitalization of existing information and communication processes in companies.

estos software products create the perfect conditions for companies and their employees to meet the challenges of the New Normal, New Work, and hybrid working in World 4.0.

Overview of our products

To the product overview

Our products in the world of Work 4.0

New Normal, New Work, Hybrid Work

Individual communication

Collaboration in remote working

The flexible working place

Hybrid work and technology

Better customer service with estos

Use support programs for the introduction of estos software

Unified Communications
Applications for Unified Communications (UC) make communication in companies more effective. They optimize the workflow of users by minimizing errors, making recurring activities easier and by simplifying collaboration with the team and business partners. estos offers both single-user and multi-user solutions. See for yourself!

Multi-user

ProCall Enterprise

ProCall DataCenter

Information

What is unified communications (UC)?

Smart working with UC from estos

ProCall and ChatGPT

ProCall and Microsoft Teams

Cloud telephone system
ProCall Voice Services is the new cloud telephone system from estos. As an add-on, it extends the proven unified communications & CTI software ProCall Enterprise with business telephony functions from the cloud.

ProCall Voice Services

Online meetings and conferences
ProCall Meetings is an add-on to ProCall Enterprise and allows you to easily organize and hold online meetings and video conferences. And all this without downloads and plug-ins.

ProCall Meetings

Software for digital customer contact & video consulting
LiveChat extends the classic possibilities in which a prospective customer can engage with a company to create interactive touchpoints. Via the website widget, the contact portal or the multimedia business card, the employees of a company can be easily reached by digital means.

LiveChat

Communication Analytics
ProCall Analytics is an extension to ProCall Enterprise that presents your communication data in clear dashboards. This gives you a quick overview of potentials and bottlenecks in your communication and enables you to make better decisions.

ProCall Analytics

Connect telephone systems (PBX)
Computer Telephony Integration (CTI): Connecting the telephone system (whether on-premises or from the cloud) and the IT world enables control of the telephone with the PC and ensures more efficient and location-independent communication processes in the company.

Learn more about application possibilities on our general page

ECSTA

Connect on-premises or cloud-based telephone system

ECSTA series

Connect phones to cloud-based telephone system

ECSTA for SIP Phones

Directory services and databases
Link your telephone system and your CRM system with the MetaDirectory from estos. This means searching less and finding faster. This makes your company more efficient and your customers more satisfied.

MetaDirectory

MetaDirectory with Microsoft Teams

Unified Messaging
Unified messaging services such as fax, voice-mailbox and SMS improve communication in the company and the workflow of the employees through easy integration into the business processes and through location and time-independent access to important information.

ixi-UMS
Applications
- Overview
- Hardware
- Software
- Cloud
A variety of applications
estos software is used in many different combinations and applications. Some of them are very typical while others may seem surprising.

Regardless of whether you are looking for inspiration or want information about a specific application area roughly divided according to hardware, software and Cloud scenarios, you can find an initial overview here.

To applications overview

Dream Teams: combine estos software with telephone systems, telephones and media gateways
There are many hardware products for telecommunication, such as telephone systems, telephones and media, and gateways. We show you some representative examples of the benefits provided by our software in combination with the products of leading manufacturers.

Telephone systems
Auerswald

Avaya

Kerio

innovaphone

STARFACE

Alcatel-Lucent OmniPCX Enterprise

bintec elmeg

Cisco

Mitel MiVoice Office 400

Panasonic

Unify

Phones
Poly IP telephones

snom SIP telephones

Video door intercom
Baudisch Intercom

Behnke

Integration is the key to success.
CRM, ERP, support or industrial software. You probably use software without which it would be difficult to manage your business. Our software products can be integrated with all common software systems without much effort thanks to the standard interfaces and qualified partners. You can find application scenarios that are often installed and particularly appreciated by users here.

CRM/ERP
Microsoft Dynamics

Salesforce

SAP Business One

Step Ahead CRM & ERP

sugarCRM

Majesty

AkquiseManager

itacom CRM

k-advice

Groupware
Microsoft

Exchange und Outlook

Teams | Integration

Teams | Resolution of phone numbers

Notes

HCL Notes

Industry software
Tax consultancy:

DATEV pro

Automotive industry:

CROSS Replicator

Customer, service and contact-center:

jtel

TeleSys

Event organization

CTI for ZAM® – Central address management and EVENT

Service management

TOPdesk

Membership administration:

SoftAiX

IP Centrex, Voice and UC from the Cloud
Since 2009 we have been dealing with the subject of Unified Communications from the Cloud. Here we have developed different solutions together with our partners and leading service providers. Here you can see examples of what can now be achieved when combining our software from the Cloud.

autphone

bis. cloud from bis. itk

byon

HFO Telecom

nfon

QSC AG

STARFACE

Universe Cloud of Firstcom Europe (formerly C+ITEC)
Support
- Download
- Support
Products, tools and manuals to download
All estos software products are provided with a free 45-day test license, normally without functional restrictions, and can be purchased without registration simply by download. You also receive important support tools and manuals with the download.

To the download area

estos Support
Do you need technical support? In the online support area you will find a wealth of information on installation, commissioning, maintenance and troubleshooting.

Support portal

For further, technical inquiries, our colleagues from the helpdesk and technical support team are available.

Support Request
Partner
Partners with know-how – here for you!
Are you researching for a company? Do you want to improve your communication processes and rely on an expert partner in the areas of unified communications, CTI and database connection? Then simply contact one of our competent and certified specialist dealers (estos Expert Partners).

Specialist dealer for end customers

Get to know our estos Competence Partners

Do you work for a system house, system integrator or specialist dealer and need information about our partner program?

To partner area overview

Your fastest supply channel
As a decision-maker, find a specialist dealer near you. As a reseller, you are provided with our wide network of distribution partners.

Specialist dealers for the end customer

Distribution

Become a partner of estos
Long-term business success through above-average satisfaction at the end-user company - that is the goal of the estos Partner Program. In order to achieve this goal together with our partners, we have on the one hand aligned our partner and training program with the business model of our partners and, in addition, structured our qualification training courses modularly along the customer lifecycle of the end users.

Here you can learn how to become a successful estos partner and how our modular training program supports you.

To the estos Partner Program

To the estos training program for partners

Registration as an estos Partner

All estos portals at a glance
Authorized estos partners receive access to the partner portal my.estos.de, as well as the UCConnect dealer portal. As a unified messaging expert, you can also use the ixi-UMS Enterprise portal after your technical training. We offer technical support to all partners and customers at support.estos.de

Direct to the portals

my.estos.de

UCConnect portal

Support portal

ixi-Forum

Informations around the portals

UCConnect – Hybrid Cloud & Business Support Services

Documentation portal

Terms and conditions

Knowledge at first hand
Are you striving for a deeper understanding of estos software products? We want to support you here. A two-stage Partner Program with an extensive training offer is open to our specialist dealers, system integrators and system houses. In addition, we carry out open webinars about important and current topics at regular intervals.

To the webinars

Use software for more sales
As a specialist dealer, benefit from the marketing of estos unified communications and CTI solutions. Get information about our current campaigns for certified estos partners and use our support for your individual marketing campaigns.

To sales support for estos partners

ProCall DataCenter

ProCall Enterprise

ProCall Analytics

ECSTA series

LiveChat

ProCall Voice Services

ProCall Meetings

ProCall Business

MetaDirectory

ixi-UMS
About estos
- About estos
- Awards
- References
- Cooperations
- Career
- Newsletter
- Press
enables easy communication
estos GmbH is an independent software manufacturer dealing with communication. All products are future-oriented and designed for use in companies. You can find information about the company, our cooperations and much more on the following pages.

Find out more about estos

Management

Team

Code of Conduct

GDPR

Awards
Our constant investment in research and development creates innovations and turns our products into trend-setting originals. The numerous awards and seals that we have won in a wide range of competitions and categories show us that the strategy we have chosen is the right one.

All our awards at a glance

We love our customers
Reference customers motivate us in particular. We know that an investment in our software is a good idea. Therefore, get an overview in advance and learn about the benefits estos products can provide in your typical environment.

References: estos software in operation

Customer testimonials

Reference videos

Reference reports

Achieving more together
A good relationship with other manufacturers is an important success factor for us. As a result, we achieve the perfect interaction of all components of a solution. This makes our applications particularly interoperable and future-proof.

Overview of cooperations

Hardware

Software

Provider

We are looking for employees with passion and professionalism!
Read why we expand and how we work together as a team. Get an overview of our open positions, contact us or send us your unsolicited application.

More about careers at estos

Stay informed
We'll provide you with monthly breaking news about our products, upcoming events, training, new technologies and more, on demand. Subscribe to the free e-mail newsletter:

Register for the newsletter

There is always something going on at estos
Here you can find the latest press releases, browse in the press reviews or contact us if required.

To the press area

Free trials

ProCall Analytics

The analysis tool for ProCall Enterprise

ProCall Analytics is an add-on module for ProCall Enterprise that presents your communication data in clear dashboards. In this way, you get a quick overview of potentials and bottlenecks in communication-intensive processes enabling you to make better strategic decisions.

Marketing material

Here you can download presentations or flyers in PDF format. Do you want to individualize a presentation or a flyer? Are you looking for images of software or texts about our products for your website or for print products? Then please contact us.

Presentations (PDF)

ProCall Analytics

Highlights in ProCall Meetings as a presentation

Flyers (PDF)

ProCall Analytics

ProCall Analytics

Expand ProCall 7 Enterprise with ProCall Meetings, ProCall Analytics, MetaDirectory and ixi-UMS

Expand ProCall 7 Enterprise smartly

Our reference customers

Get an impression of the diverse, industry-independent possibilities for using estos software!

Find out more here

Wilhelm Linnenbecker GmbH & Co. KG

"With ProCall Analytics, we want to make our service level more transparent from the customer's point of view, and make sustained improvements both internally and externally."

Tom Lorenz, IT Manager/Organization

Read reference report

Support portal

Our support portal offers you help on all technical issues.

To the support portal

Technical information

General ProCall Analytics

ProCall Analytics

System requirements