ProCall 7 Enterprise
Unified Communications & CTI Software Suite
The interaction between people is the basis of all company processes. To communicate with each other is both a need and a necessity. Flexible workplace and working time models, as well as the rapid digitalization of all areas of life, present companies in Europe with ever greater technical, legal and organizational challenges. With its proven UC functions and business process integration capabilities, ProCall Enterprise has been reliably simplifying communication and business processes for almost 20 years. Particularly in a time of complex digital transformation, communication must be simple.
New*** ProCall 7 Enterprise service release 5 Learn more in the release notes
A company's communication, both internal and external, is becoming increasingly diverse. As a unified communications & CTI software suite, ProCall Enterprise offers its users maximum flexibility in their daily work. Whether at work or on the move, via PC, laptop, tablet or smartphone – ProCall Enterprise combines all important communication channels in a single application.
Integration
Functions
Components of the software suite
New in Version 7
Functionality and simple handling, these are the requirements for using software successfully and with satisfaction. Following this guiding principle, we have reduced the user interfaces of ProCall 7 Enterprise. In this way, we have not only created a modern appearance, but also made the operation of the software even clearer and easier to understand.
The new presence area of ProCall Enterprise is more up-to-date and clearer: The round display of the profile pictures corresponds to a contemporary design. Different colors and the alignment of the "crown" inform customers about the current availability. The presence rotates clockwise from "available" to "not logged in". In this way, even people who are color blind can recognise the respective status of a person.
In many areas of day-to-day collaboration, it is necessary to share content with colleagues to share information and work together. With ProCall 7 Enterprise, this is now easier. Client chat for Windows, iOS and Android allows users to quickly and easily share content such as files, photos and videos with other ProCall users. The "Reply" and "Forward to" functions allow you to comment on information within the chat or forward it to other people.
The greatest value of a UC application is created when it is integrated as much as possible into the business processes and procedures of a company. Tiresome routine tasks, e.g. checking customer data during a telephone call, are to be simplified for users and therefore errors minimized. ProCall Enterprise makes the integration of business applications easier than ever before. The configuration is carried out individually at each workstation or administratively on the UCServer.
React flexibly to all situations, even when on the move. Thanks to the new ProCall Mobile Apps for iOS and Android devices, this is even easier than before. In addition to UI/UX improvements, SIP softphone calls can now also be "held" and presence profiles can be used. The advanced chat functions such as the sharing of content (files, photos, videos), as well as the reply and forward function are, of course, also available.
In projects with many phone extensions that are to be equipped with the ProCall Enterprise Softphone, the technical limits of scaling have so far been quickly reached. Changes to the UCServer and Media Server have significantly raised these limits and improved reliability. In addition, other systems – HFO Crown Centrex, reventix virtual telephone system, autphone aut-voice – can now be switched on with the softphone. Users also benefit from the new version: They can now change the input/output device during a call.
The most important functions of ProCall Enterprise
Computer Telephony Integration (CTI)
CTI simplifies your day-to-day work steps and reduces sources of error. The telephone is controlled by the PC. Learn more
Softphone Functions (SIP)
The integrated SIP compatible softphone allows employees to talk directly over the PC. Uncomplicated and safe, even on the move. Learn more
Audio/Video Communication (WebRTC)
Based on the internet technology WebRTC (Real Time Communication), you benefit from easy face-to-face communication regardless of distance. Learn more
Contact Portal/Multimedia Business Card
The company website becomes the medium of interaction for your customer. With text, audio and audio/video chats. Cloud-ready thanks to estos UCConnect. Try now
Screen Sharing
The simple screen sharing allows you to view and work on documents with your call partner.
Federation
Networking via federation allows you to securely exchange information beyond your company’s borders. Learn more
Integration with Bluetooth
In addition to CTI for your desktop phone, ProCall Enterprise also offers CTI functions for smartphones and Bluetooth enabled mobile phones. As simple as in a car. Learn more
Instant Messaging (Chat)
Easily share text messages with colleagues or customers, or pass on important information quickly and straight away.
Presence Management
View your colleagues’ availability at a glance and choose the appropriate communication method. Learn more
Business Process Integration (CEBP)
Go one step further and integrate the communication functions into your company’s business processes. This creates added value. Learn more
Unified Messaging Integration
Integrate Unified Messaging Services such as fax, voice mailbox, and SMS text messaging into ProCall Enterprise for additional communication functions. With ixi-UMS Business.
MultiSite
Connect different office locations to the same UCServer. Presence and contact information can be viewed across branches. Learn more
MultiVendor
Integrate different telephone systems from various manufacturers into one application, whether from the cloud or on the premises. More about MultiVendor.
MultiDevice
MultiDevice means that ProCall Enterprise is platform-independent and device-spanning, and also offers native clients for macOS, iOS and Android.
Expand ProCall Enterprise smartly
More features for the unified communications & CTI software suite
ProCall Meetings enables the planning and holding of online meetings and video conferences. ProCall Analytics evaluates and clearly displays the resulting communication data. ixi-UMS enables the additional use of fax, voice and SMS. The integration of MetaDirectory creates the basis for business process integration. Valuable information about the caller is displayed before the call begins and contact data available in the company can be found more easily.
Hybrid cloud-modules with UCConnect
UCConnect is estos' own platform for the cloud. The online services available via UCConnect facilitate the commissioning of the ProCall Mobile App (ProCall Mobility Services) or the setup of ProCall Meetings.
Companies that do not want to carry out this installation themselves or lack the necessary know-how benefit from the offers provided by UCConnect.
More about UCConnect
ProCall Enterprise and Microsoft Teams
From version 7.3.5 of ProCall Enterprise, two-way presence matching between ProCall 7 Enterprise and Microsoft Teams is available!
By integrating ProCall Enterprise with Microsoft Teams, mutual matching of presence and call status is possible.
More about integration of ProCall Enterprise with Microsoft Teams
Combination products for modern business communication
| ProCall Meetings Video conferences |
| ProCall Analytics AddOn Analysis tool |
| ixi-UMS Fax – Voice – SMS |
| ECSTA Series CTI & TAPI middleware |
| MetaDirectory Connect contact details |
