ProCall

A fragmented and diverse IT environment and a multitude of communication channels make individual communication difficult. Software from estos brings these channels together and integrates them into relevant business applications.

My bundled communication channels

• Telephone CTI/SIP with all the usual CTI convenience functions
• Audio/video chat with the ability to share images or files and share screens
• Text chat with the ability to share images or files and share screens
• All communication is logged in the journal

Expanding my communication channels

• Groupware integration for e-mail access and calendar implementation.
• UMS integration with ixi-UMS for fax, voice and SMS services.

Organization and management of my contacts

• I can search for contacts with my ProCall client in different data sources – whether local or in the cloud
• I can organize important contacts in the favorites in my ProCall client and group them together – either grouped by myself or administratively rolled out
• With the monitor I can pin selected favorites on the desktop surface - either chosen by myself or administratively rolled out

Communicate on the move

• Of course, all this is also available to me in the ProCall mobile app for Android and iOS
• Easy connection of the app with ProCall Mobility Services

Productive teamwork is the basis for successfully completing complex tasks. Good collaboration is important to meet the requirements of the modern working world. Software from estos enables barrier-free cooperation with colleagues, business partners and customers, independent of time and location.

ProCall Meetings add-on

• Online meetings and video conferences simply in the browser without downloads and plug-ins
• Up to 15 participants – whether with video or audio only
• Everyone can share their screen to better collaborate on projects
• All participants can exchange information via text chat, e.g. share a link or communicate wordlessly with emojis
• GDPR compliant cooperation, as all servers for this purpose are hosted in the European Union.

Collaboration features in ProCall client

• Telephone conference with 3 participants to clarify a matter together or just to have a short consultation
• View of colleagues' communication in the group journal. In order to be able to provide information in case of a substitution, the note field for a communication should be filled in
• Via the group chat feature, I can easily write text messages within a group or share content via file transfer

The workplace and working hours are in a state of change. Mobile working, e.g. while traveling and/or working from home, has supplemented or even replaced the fixed workstation in the office in many areas. Software from estos maps the individual work situation and makes it easy to communicate in a flexible work environment.

The presence management system

• Presence (including present, busy, absent, not logged in) explains the general availability of a contact. Telephone (CTI/SIP/Mobile), audio/video chat, video conferencing, calendar integration and communication via the contact portal influence presence
• The contact card displays all relevant information about the availability of a contact and is the hub of communication. On mouse-over (Windows client), the tooltip expands with detailed information and I can select a suitable communication channel
• Presence profiles such as remote working, vacation, business trip or break can be selected directly. In this way, predefined presence states, specific note information or call detour can be activated with a single click
• The integration of the calendar directly influences the presence displayed in ProCall Enterprise. So normal appointments automatically cause the presence to be set to red "Busy in appointment"

Contact portal and multimedia business card

• The application in the browser enables location-independent communication
• Interested parties, customers or partners can contact a company employee personally via the internet using a contact portal. The channels available are text chat or audio/video chat
• ProCall Enterprise users can send the link to their multimedia business card to anyone digitally and therefore the recipient can start an audio or video communication directly from the browser. However, the classic communication channels such as telephone numbers and postal address and the current presence are also displayed

Companies must constantly adapt to changes in the market and new technological requirements. A globalized economy and ever-changing national and international laws demand rapid responsiveness. Social change is transforming organizations. Software from estos creates the conditions for meeting all the technical, legal and organizational requirements placed on a company.

Easy installation and configuration

• The integrated software distribution already enables a controlled roll-out of the Windows workplace software without third-party products as well as automating the update process
• Users and groups can be configured conveniently via the Microsoft Active Directory connection. The integrated templates for group policies and a snap-in for the Microsoft Active Directory console provide support
• Many settings for the workplace software can be centrally pre-configured using administrative configuration and distributed using profiles

Security with everything under control

• The authorization system with predefined levels allows both administrative and user-defined configuration of permissions among users.
• The UCServer enables practical system monitoring with the help of an integrated monitor, automatic dispatch of error messages, and detailed monitoring via Windows perfmon
• The requirements for GDPR and works council-compliant use are summarized in clear practical guides

Today, companies can increase their productivity and customer service by digitizing their business and linking the processes involved. Software from estos integrates into a company's business processes and can be linked to different applications.

MetaDirectory turns data into information

• With a contact data integration, the name of the person I'm talking to is displayed instead of the phone number when a call comes in, and I can greet them personally right away
• In addition, with simple business process integration, I can switch from the call window to my ERP or CRM system with one click
• With complex business process integration, I can not only switch to the ERP or CRM system, but also display detailed information about the call partner right in the call window, such as customer number or orders that are open

ProCall Analytics add-on

• ProCall Analytics is an add-on module that presents your communication data in clear dashboards
• Personal data is protected at all times due to an extensive authorization system
• Export as PDF, CSV, XML or HTML files is possible. The reports can be further processed, e.g. for a management summary
• Optimization of processes is only possible if meaningful measured variables are available as a basis